You've already launched your survey and finally gathered employee feedback from your survey. Conducting the survey has itself, probably raised employee morale to a certain extent. After all, employees like to have their opinions sought after. Don’t make the mistake, however, of thinking that all you need to do is ask their opinions. You also need to act on them to show your employees that you really do listen.
Experts suggest that you should draw up an action plan in response to the issues identified in the survey. Here’s one way to go about it:
1. Create a response team
The response team will vary according to your organisation type, the survey itself and other factors. What’s important is all of the groups that took part in the survey are represented in some way, because all of these group’s opinions and voices will be instrumental in whether or not your plan is a success.
- Explain the purpose of the response team and share the survey results
Explain to your response team what the goals of the team will be. Share the survey results with them, item by item, and allow for open-ended discussion. After all, they were helpful enough to give the information with you to begin with—it’s time to give back by sharing the results and analysis. It will also give them a foundation to build a plan.
- Identify one to three priority issues to address
Your analysis probably has identified certain issues as priorities to be addressed. Narrow these down to just a few of the most important ones. It’s better to focus on an issue and actually resolve it than to make half-hearted attempts to address every issue and fail. You can always address those issues at a later time.
- Brainstorm ideas for addressing those issues
Let your employees chime in and make sure that all groups are heard. Encourage creativity! The more ideas at this stage, the better.
- Choose the best ideas to follow through on and delegate tasks
Once you’ve got several good ideas to choose from, select the ones you think will be most successful and delegate responsibilities accordingly.
- Communicate your plan to the rest of the staff
When your plan has been established, share it and the results with the rest of your staff. This lets them know that you’ve taken their opinions seriously and will be proactively addressing their concerns.
- Follow up periodically
Meet back with the response team periodically to evaluate the results of your plan thus far. You may want to set a timeline for reassessment. In fact, you may want to conduct another survey to see how much impact your plan has had!
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