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The smartphone market is stagnant, but customers win with universal mobile apps

In 2007, Apple introduced the iPhone to the world. Since its introduction, mobile devices have never been the same.

4 Customer Engagement Strategies Using A Mobile Survey App

Surveys are an exceptional way for your company or organization to remain in touch with your customers’ or clients’ needs.  In this increasingly mobile and digital world, delivering surveys to thousands of people at once has become easy.    With all ...

What You Need to Know About Real Time Consumer Feedback

 Today’s consumers are used to having their customer experience tailored to their exact needs. They’re accustomed to companies going out of their way to impress them.  It’s a digital world, and one bad review can circle the globe in just a day or ...

7 Facts About Employee Engagement

Engaged employees leads to happy customers, says mountains of research. This is why we are seeing a huge rise in businesses using SurveyMe and other feedback software to get feedback from their staff.

When is the right time to catch your customers?

A wise crab fisherman once said, “there are three kinds of people in business – those that makes things happen, those that wait for things to happen and those who wonder what they bloody hell just happened”. 

How to calculate your Net Promoter Score

You may already know the single most important question you can ask your customers is, “On a scale of zero to ten, how likely is it that you would recommend [your business] to a friend or colleague?”  Add a rating scale of “0 = Not at all likely to ...

Facts about Customer Service

A simple infographic to give some useful highlights for Customer Service or Feedback.

How to become part of the Customer Centric Evolution

When we are young we are generally taught, by our parents, that we have one mouth but two ears and to use them in that quantity. When we start in business listening to your customers and employees is rarely thought about. So how do you listen to ...

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