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How to resuscitate your business & get more customers

There is a great book full of business common sense by a guy called Eric Ries. It’s called the Lean Start Up. One of the many things that Eric argues is that having released a minimum viable product (i.e. something that you’ve already got some ...

Tips for your KILLER follow up questions

If you read our blog, about the most important question you can ever ask your customers, then you’ll understand how their feedback and perceptions will help you understand where you are and in which direction your business is generally heading. ...

Facts about Customer Service

A simple infographic to give some useful highlights for Customer Service or Feedback.

If you use online surveys, Mobile Survey Apps are the next generation.

Web or email survey software like Survey Monkey, Zoho (and the millions of other options) have been around for many years whereas mobile survey apps are still relatively new – the first few having appeared 18 months ago. It’s hardly surprising that ...

How to become part of the Customer Centric Evolution

When we are young we are generally taught, by our parents, that we have one mouth but two ears and to use them in that quantity. When we start in business listening to your customers and employees is rarely thought about. So how do you listen to ...

Why Mobile Survey Apps Improve Your Customer Engagement

If you’re one of those business decision-makers that view collecting customer feedback as a chore, you may be surprised to learn that you are in the majority!  Research shows, however, that businesses without even the simplest ‘voice of the ...

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