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Fake reviews for your business happen: Here's how to make the best of it

A lot of us have been in this situation: we’re planning on going out to eat or to a movie theatre, but before we do -- we hop on our smartphones and check out the online reviews.

Survey Says: Results from our nationwide concession survey (part 4 of 4)

This is the final post of a 4 part series but if you can't wait for the rest to come out you can get the whole report here! This post is a continuation of our series on our nationwide concession survey. This survey data is meant to paint a broad ...

Survey Says: Results from our nationwide concession survey  (part 2 of 4)

This is the second of a 4 part series but if you can't wait for the rest to come out you can get the whole report here! Before we dive into this data, we surveyed a variety of different movie theater types in various locations all over the United ...

Why you should use surveys to segment customers into personas

When was the last time you took a close look at what drives and motivates your current and potential customers?   

Trouble with the Curve: Why you need instant feedback

Have you ever wondered what the difference is between a customer taking a survey immediately versus a customer taking a survey more than 24 hours after an experience? 

How to use customer surveys to gather testimonials

Testimonials can be a hassle to gather, but they’re also extremely crucial for showing new customers your legitimacy. Luckily, customer surveys gathered through SurveyMe can be an excellent way of collecting testimonials privately and then ...

Are you on the fast track to customer feedback?

Have you ever asked your customers directly what they think about you, your products, your team or your services? Or does your feedback system make you feel like you’ve missed the train and delivered too little, too late?

Why customer engagement is the best tool for gauging customer loyalty

It’s no secret. Companies must retain customers in order to remain in business. The difficulty lies in determining which tools most effectively evaluate, forecast, and increase customer loyalty. For the last 30 years, customer satisfaction has been ...

Customer loyalty isn't dead, it's just changing

We preach the wonders of customer loyalty all day and night here at SurveyMe, but we’re well aware customer loyalty doesn’t work the same way it used to. This is not to say it’s dying. In fact, according to a Facebook survey of 14,700 adults, ...

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