When I first joined SurveyMe, I was told one of our main selling points was real-time feedback. At the time, I had no idea what real-time feedback actually was. I thought it was businesses being able to retrieve their survey results as soon as the ...
It’s no secret. Companies must retain customers in order to remain in business. The difficulty lies in determining which tools most effectively evaluate, forecast, and increase customer loyalty. For the last 30 years, customer satisfaction has been ...
The customer is number one, but don't forget about your employees! We talk a lot about customer satisfaction but don't forget about employee satisfaction as well. A happy staff stops costly employee turnover and increases customer satisfaction. Of ...
When a business starts rewarding feedback, usually they have a hard time figuring out what to reward. We always recommend businesses give out coupons to start with and here's some stats to prove why.
We preach the wonders of customer loyalty all day and night here at SurveyMe, but we’re well aware customer loyalty doesn’t work the same way it used to. This is not to say it’s dying. In fact, according to a Facebook survey of 14,700 adults, ...
"Why is attendance down this week? Did I say something wrong at our last meeting?" As a leader of a religious organization or non-profit, it can be hard to know exactly how the troops are feeling.
From my time at SurveyMe, I've noticed businesses either use too many or too little-required questions on their customer surveys. The perfect balance of required questions is when they don't annoy active participants but get the information out of ...
