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Anonymous Surveys: Get Your Team to Open Up

You care about your team. You put a lot of thought and effort into being a good leader. You give them constant and constructive feedback, and you are sure to point out when they do a great job. You know you're doing a great job because you get ...

Build, measure, learn: How surveys build up your business

Knowledge - especially knowledge about your customers - is power. However, to get the right information, you have to ask the right questions. When it comes to developing products and services, and making changes to them, we’re partial to Eric Ries’, ...

How consistency can improve customer satisfaction

Consistency has never been an exciting topic when it comes to management. Nonetheless, it’s an extremely important one, especially in the context of customer satisfaction. It’s also important because the sort of stable consistency that increases ...

How exactly does customer satisfaction affect a business?

Customers being satisfied with your business's performance is important, but when we discuss “customer satisfaction,” we usually mean it in a quantifiable sense. That is, "how satisfied are your customers?" The answer to this question matters—a lot. ...

3 Ways to Reduce Customer Churn

Customers leaving your business for a competitor or other alternative, aka customer churn, is detrimental to your customer lifetime value as well as your ability to grow as an organization. You know that increasing customer satisfaction and building ...

It's time to adopt an employee reward system

Employee morale is one of the critical factors in measuring the health of your organization. One of the best ways to keep morale high is to implement a strategic employee reward system. In fact, all organizations big and small should have a reward ...

4 reasons to use customer feedback surveys

Customer surveys have been around for decades, but recently questions have arisen if they’re still a viable way to learn about your customers. In an age of instant gratification and the widespread use of social media, there are been more and more ...

4 examples of surveys as marketing

When you think of surveys, your mind probably jumps to gathering customer feedback, but some companies use them to engage with customers in unique ways.

How customer surveys can save theater owners money

Customer feedback is crucial for any business as it provides the ability to learn about its customer’s likes and dislikes; but, besides the obvious, what additional benefits can businesses receive from collecting such input?

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