You care about your team. You put a lot of thought and effort into being a good leader. You give them constant and constructive feedback, and you are sure to point out when they do a great job. You know you're doing a great job because you get results. However, you’re aware that simply getting results isn’t enough.
If you’re going to continue to hone your leadership skills, you need feedback from your subordinates. Unfortunately, getting truly honest, straightforward feedback directly from a subordinate is rare, and understandably so. But there is a way to encourage your employees to give you honest feedback—anonamous surveys conducted through services like SurveyMe.
Why are employees so reluctant to share criticism?
The biggest reason your subordinates are hesitant to criticize you is because they fear retaliation. Don't worry, this doesn’t reflect on you or your leadership style, it’s a normal human fear. Even if your subordinates know that you wouldn’t do that, it’s still very difficult to get up the courage to overcome that fear. Perhaps you wouldn’t deny them a promotion, but it could damage your relationship in some way. You know better, but they’re not willing to take the risk. If they could speak their minds without that fear, they’d certainly open up. Why not give them the opportunity to do just that?
Give your employees a voice and a safe space in which to use it
A mobile survey app or service can give your employees both a platform to speak their minds and the anonymity to feel safe from the backlash if they do so. It’s one of the best possible ways to find out what your employees think and feel. Not just about you, but about their job, about the projects they are assigned, their workload, their work/life balance practically anything you want their unvarnished feelings or opinions about.
In any business, the customer’s opinion is paramount. However, it’s good to keep in mind, customers’ opinions are the result of your employees’ efforts. There have been numerous studies that link employees efforts to how much they are engaged in their business. More importantly, employee engagement is directly linked to customer satisfaction. The desire to know what your employees think and how they feel doesn’t just present an opportunity to demonstrate that you care about them.
Their thoughts and feelings, especially those criticisms they are too wary to share openly, could be the key to improving your organization’s competitive edge. Much of the time, we act based on what we think our employees think. By conducting surveys, you and your organization can act on data, not assumptions.